Peer Technology Specialist

Peer Technology Specialists are here to advise and educate students on all aspects of computing and technology use at Stanford, consult with students on computer related problems, and support graduate residential network connections and residence computer clusters. Peer Technology Specialists are a core part of the Office of the Vice Provost for Teaching and Learning, helping to educate students about technology resources to promote academic and personal growth. Peer Technology Specialists work as a team and are overseen by a student Program Leader and full-time Program Managers.

Benefits: 

  • Gain experience in front-line customer service
  • Learn technical skills in computer networking, IT administration, and hardware/software troubleshooting 
  • Practice explaining technical concepts in simple language 
  • Flexible hours 
  • Opportunity to advance within the program and work in leadership roles 
  • Secure early move-in to on campus housing

Job Responsibilities:

  • Provide one-on-one support to students during drop-in office hours at the Lathrop Tech Desk
  • Remotely assist students who submit help tickets online 
  • Provide field support in the on campus residences, when necessary
  • Work with other Peer Technology Specialists to plan and host technology-related educational events for students 
  • Document troubleshooting steps and strategies in coordination with other Peer Technology Specialists 
  • Attend quarterly meetings with a PTS Program Manager
  • Participate in promotional events such as the IT Open House and New Student Orientation
  • Assist with recruitment of future Peer Technology Specialists

Required Qualifications:

No previous technical work experience or skills required, but an interest in technology is strongly encouraged!

Minimum Qualifications:

  • Full-time Stanford student in good academic standing
  • Able to work a minimum of 6 hours per week
  • Strong interpersonal and communication skills
  • Ability to work in a customer-facing role
  • Friendly and approachable
  • Willingness to learn and apply new skills
  • Ability to work productively in teams

Training and Weekly Work Requirements:

  • Mid-year training is hands-on, on the clock with a fellow team member or Program Lead
  • Must attend mandatory quarterly meetings with the PTS Program Managers
  • Continued employment is contingent upon satisfactory job performance evaluation by the PTS Team Leaders and Program Managers

Pay:  Starting at $16.00 an hour

Contact Email:  ThePTSteam@stanford.edu

Hours:  Minimum of 6 hours per week