Resident Computer Consultants (RCCs) educate residents on all aspects of computing at Stanford, consult with residents on computer related problems, and support residential network connections. Most importantly, RCCs are expected to be available to residents. RCCs work primarily with the residence staff, Networking Systems, and the VPTL Learning Environments central support staff to accomplish their goals.
The GSB RCC is responsible for supporting residential network connections.
- Help residents register for residential network connections.
- Helps monitor the residential computer network. Notifies the campus networking group of any problems.
- Assists students having trouble connecting their computers and devices to the network.
The GSB RCC serves as a primary consulting resource for Stanford Graduate School of Business residential community.
- Respond to trouble tickets generated by first-tier support staff within 24 hours; report unusually difficult problems promptly to appropriate central staff.
- Help users with basic hardware and software installations. (However, RCCs do not physically touch internal hardware for liability reasons.)
- May hold seminars as a preventative consulting measure and to alleviate crisis consulting.
- Be familiar with other campus computing resources. The RCC is not expected to be able to answer every question. The RCC may direct students to other campus computer consultants, but is expected to follow issues after such referrals.
- Strive to develop an atmosphere conducive to the discussion of the computer's role in residential and academic life. We encourage the RCC to expose students to the political and ethical questions surrounding the increasing use of computers in society.
Work with the residence staff and students to help develop and implement various projects. Possible projects include creation and preparation of flyers and newsletters, and the creation and promotion of residence electronic mailing lists. Other duties as assigned.
While we expect RCCs to assume several roles and fulfill many responsibilities throughout the year, we do not expect the RCC to:
- Create newsletters, residence fliers, or maintain the website for their residence. Rather, the RCC may teach other residents how to use the various software programs to create a newsletter and/or fliers.
- Know the answer to every computer question. Rather, the RCC should help their residents become more self-sufficient. The RCC should introduce their residents to the various resources available to them.
- Invite residents to wake them up at all hours. Rather, the RCC may set reasonable guidelines for their residents on when it is OK and when it is not OK to awaken them.
- Handle non-technical crisis situations with residents and instead, contact the appropriate resources immediately.
- GSB RCCs are expected to arrive about a week prior to the beginning of GSB classes, for an abbreviated training before beginning work a few days later. GSB RCCs may also be required to attend the more detailed undergraduate RCC training in mid-September.
- Throughout the academic year RCCs are required to attend all RCC group meetings; residence staff meetings to which they are invited by RFs or (on the Row) student manager staff, usually weekly; and staff retreats if invited.
- RCCs are expected to participate in the larger RCC community in various ways, for example by helping and collaborating with fellow RCCs when needed or requested, participating in the RCC newsgroup, and leading or attending small group RCC meetings.
- RCCs are expected to acknowledge requests for assistance as soon as possible but in any case within 8 business hours, and to fulfill the request within 24 hours. If this isn't possible, they should inform residents promptly about how soon the problem can be resolved and be proactive about making arrangements with other RCCs to provide coverage for their residents during such times.
- RCCs are expected to submit a weekly report about their work done.
- RCCs are expected to work an average of 8 hours per week throughout the academic year. Fall quarter is usually a heavier work load; Winter and Spring quarters are usually lighter work loads. RCCs should plan their course load and other commitments with this in mind.
- RCCs in graduate houses are highly encouraged to conduct educational programs.
- Graduate and co-terminal students must have an eligible year of housing for the graduate residences; it is an applicants' responsibility to confirm this status with Housing Assignment Services. Grad student applicants and returning Grad RCCs should be aware that there is a maximum number of years they can live in University housing. International students (F-1 status) also have certain restrictions.
- Must be a registered student at Stanford during all three quarters in the academic year and may register at a reduced level if applicable registration requirements are met. (More information on registration options are available from the Registrar's Office.) Like other students, but mainly for Graduate students, if the degree is conferred at the end of Winter Quarter, RCCs may petition with Stanford Housing to remain in housing unregistered for Spring Quarter.
- Students planning to study abroad for one or more quarters during the academic year, are ineligible for the RCC position.
- In good academic standing. Candidates who are on probation or provisional registration may not be considered for an RCC position.
- Live in the residence to which they are assigned for the full academic year. In houses where board is required, RCCs must purchase at least the minimum board plan.
- Willingness to learn and apply new knowledge and techniques
- Strong written and verbal communication skills.
- Familiarity with Windows and/or Macintosh Operation System applications
- Familiarity with computing resources on campus as well as internet resources such as email and the web.
- Experience helping and teaching others.
- Experience organizing projects and working on a team.
- Demonstrated interest in contributing to life in the residences.
- Experience consulting, teaching or tutoring especially formally in a university environment within the last academic year.
- Relevant business or work experience.